1. Order Processing

Once your order is successfully placed, our team begins processing it promptly. Orders are typically dispatched within 48 business hours after confirmation. You will receive an order confirmation email with the details of your purchase.

Please ensure that your shipping address and contact information are accurate at checkout to avoid delays in delivery.

2. Shipping Timeline

After dispatch, delivery timelines may vary depending on the product and delivery location.

• Orders can be delivered as early as the next business day.
• The maximum estimated delivery time is up to 10 business days from the date of placing the order.
• Delivery timelines for each product can be checked directly on the Product Detail Page by entering your delivery PIN code.

During sale periods or high order volumes, deliveries may experience an additional delay of 5–7 days.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details. This will allow you to monitor the shipment status and estimated delivery in real time.

If you do not receive tracking information, you may contact our customer support team for assistance.

4. Delivery Attempts

Our delivery partners will attempt to deliver your order to the provided address. Please ensure that someone is available to receive the package at the time of delivery to avoid missed delivery attempts.

If the delivery attempt fails, the courier partner may reschedule delivery based on their service policy.

5. Shipping Charges

Asterlane offers free standard shipping across India on all orders placed through the website.

• The listed price of products is final and includes all applicable taxes and duties.
• No additional shipping fees are charged for standard delivery within India.

6. Order Cancellation & Refunds

• Orders can be cancelled only before the shipment has been dispatched.

To cancel your order, you can contact our support team:

Phone: +91 9257058415
Email: shop@asterlane.com

Once an order is successfully cancelled, refunds are processed within 7–12 business days, depending on the banking institution.

7. Damaged or Missing Orders

In the rare event that your order arrives damaged or incomplete, please contact our customer support team immediately with relevant details and photographs of the product and packaging. Our team will review the issue and assist you with the appropriate resolution.