Returns & Refunds

We have a 15-day return/ exchange policy, which means you have 15 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us via  +91 9257058415 or email at shop@asterlane.com  Please note that returns will need to be sent to the following address:
G-250, Mansarover Industrial Area, Jaipur, Jaipur, Rajasthan, 302020


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at shop@asterlane.com

How to exchange a rug within 15 Days

01 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

  • In case you receive a damaged/defective item, notify us within 48 hours of receipt. Proof of damage through pictures is mandatory to be shared at shop@asterlane.com. We will replace it without any cost after examining the exchanged items.

02 Exceptions / non-returnable items

  • Exchange request for the item has to be raised within 15 days of the receipt.
  • Exchange will only be applicable if the product received is in the same condition in which it was delivered to you.
  • Do not use, wash, alter/tamper, or soil the rug.
  • A damaged item will not be eligible for exchange.
  • The item must have the original packing, labels, and tags intact. Altered and illegible serial numbers will also be void for exchange.
  • We will initiate the replacement once the item passes through quality inspection.

03 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

04 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@asterlane.com.

Request a Return

Request a Return

Contact our customer service team via email or phone within 15 days of delivery to initiate your return request.

Pack the item

Pack the item

Carefully pack the rug in its original packaging. Ensure it is unused, unwashed, and in its original condition with all tags attached.

Send it Back

Send it Back

Our team will arrange a pickup from your location. You will receive a confirmation email with tracking details once the pickup is scheduled.

Refund Processing

Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 7-10 business days to your original payment method.

How to Use Your Promo Code

  • After the quality check is completed and your exchange is processed, you will receive a coupon code via email.
  • The coupon code can be applied during the checkout process on our website.
  • Simply enter the coupon code in the designated field (usually labeled "Coupon Code" or "Promo Code") before finalizing your purchase.
  • The discount will be automatically applied to your order total.
  • Please note that the coupon code is valid for 1 month from the date of your original purchase and cannot be extended or transferred.

We appreciate your understanding of our exchange and coupon credit policy. Should you have any further questions, feel free to reach out to our customer service team.


Terms and Conditions

  • No Refunds: Asterlane does not provide refunds against any return. Only exchanges and coupon credits are offered.
      • Condition of the Product:
    • The exchange will only be applicable if the product is returned in the same condition as it was delivered to you.
    • Do not use, wash, alter/tamper, or soil the rug. A damaged or altered item will not be eligible for exchange.
    • The item must have the original packing, labels, and tags intact . Altered or illegible serial numbers will void the exchange.
    • Damaged/Defective Items:
    • In case you receive a damaged or defective item , please notify us within 48 hours of receipt.
    • Proof of damage through pictures is mandatory and must be shared at shop@asterlane.com . After examining the exchanged item, we will replace it without any cost.

Important Notes

  • The exchange process will only begin once the returned item has passed the quality inspection.
  • If the item fails the quality check due to damage, alteration, or missing components, neither the exchange nor the coupon credit will be processed, and the item will be returned to you.
  • The coupon credit will only be issued if the returned item passes the quality check and is eligible for exchange. The coupon credit is valid for 1 month from the date of your original purchase and cannot be extended.

We appreciate your understanding of our exchange and coupon credit policy. Should you have any further questions, feel free to reach out to our customer service team.


Thank you for choosing Asterlane!

Have Questions About Your Delivery?

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