Frequently Asked Questions

Find answers to the most common questions about our rugs, ordering, shipping, and more. If you can't find what you're looking for, feel free to reach out to our team.

Table of Contents

Orders and Payments

Simply browse our collection, select the rug you love, choose your preferred size, and add it to your cart. Proceed to checkout, enter your shipping details, and complete the payment. You'll receive an order confirmation email shortly after.

We accept all mode of transactions: Credit Card, Debit Card, UPI, Netbanking.

You will be not be able to modify/cancel the order placed. However, you can write us to partners@asterlane.com for any assistance required.

As of now, we do not offer any EMI Options

Shipping & Delivery

Yes, we offer free shipping across India.

The delivery of the order usually takes 5–7 business days in India.

Yes, International Shipping is available.

If you receive the product damaged then email us at partners@asterlane.com within 48 hours of delivery. We will arrange a replacement or refund.

Products & Care

No, all the rugs are machine made.

Most of our rugs are made with polyester and polypropylene. But we also provide range of Jute Rugs as well

Dry clean the rug once in at least in 3 months. Use Easy Wash for washing at home washing machine only.

We try to do show actual color of rugs on the website. However, due to cameras and lights can cause very little % of color variation.

Returns & Refunds

We accept returns within 7 days of delivery. Items must be unused and in original condition with all tags intact.

Login to your asterlane account. There you will be able to see your delivered order with an open tag of return (valid for 7 days). By clicking on it and completing all the details, you can initiate a return.

Refunds are processed within 5–7 business days after we receive the returned item.

Yes you can exchange your ordered rug with a different size or design.