Return & Exchange



At Asterlane, we strive to ensure that you are completely satisfied with your purchase. If you are dissatisfied with the product you have received, we offer a 15-day return policy for exchanges only. Please note that we do not provide refunds under any circumstances. However, in addition to the exchange, we will provide you with a coupon credit that can be used on your next purchase. The coupon credit will be valid for 1 month from the date of your original purchase .


How to Exchange a Rug within 15 Days:

  1. Exchange Request Timeline:

    • You must raise an exchange request within 15 days of receiving your order .

  2. Contact Us:

    • To initiate the process, please call us at +91 9257058415 or email us at shop@asterlane.com .

  3. Product Pickup:

    • Once the exchange request is raised, we will arrange for the product to be picked up from your location at a mutually convenient time within 3-4 working days .
    • If you choose to self-ship the item, we request that you dispatch the product within 48 hours of raising the exchange request.

  4. Packaging Requirements:

    • The rug must be securely packaged in its original packaging before the pickup person arrives.
    • If the original packaging material is damaged, please inform us while raising your exchange request. We will provide you with tamper-proof packaging after discussing it with our Customer Service Team.
    • Ensure the package is sealed properly before handing it over to the pickup team.
    • Please collect an acknowledgment from our pick-up team (pickup receipt on paper/photo of tracking number/SMS confirmation of pickup).

  5. Exchange Process Timeline:

    • It usually takes around 8-10 days to receive your exchanged item.
    • Once the returned item reaches our warehouse, it will undergo a quality check . If the item is found to be damage-free , we will initiate the exchange process within 5 days of receiving the item.
    • In addition to the exchange, we will issue a coupon credit that can be used on your next purchase. The coupon credit will be sent to you via email once the returned item passes the quality inspection.

How to Use Your Coupon Code:

  • After the quality check is completed and your exchange is processed, you will receive a coupon code via email.
  • The coupon code can be applied during the checkout process on our website.
  • Simply enter the coupon code in the designated field (usually labeled "Coupon Code" or "Promo Code") before finalizing your purchase.
  • The discount will be automatically applied to your order total.
  • Please note that the coupon code is valid for 1 month from the date of your original purchase and cannot be extended or transferred.

Terms & Conditions:

  • No Refunds: Asterlane does not provide refunds against any return. Only exchanges and coupon credits are offered.

  • Condition of the Product:

    • The exchange will only be applicable if the product is returned in the same condition as it was delivered to you.
    • Do not use, wash, alter/tamper, or soil the rug. A damaged or altered item will not be eligible for exchange.
    • The item must have the original packing, labels, and tags intact . Altered or illegible serial numbers will void the exchange.

  • Damaged/Defective Items:

    • In case you receive a damaged or defective item , please notify us within 48 hours of receipt.
    • Proof of damage through pictures is mandatory and must be shared at shop@asterlane.com . After examining the exchanged item, we will replace it without any cost.

Important Notes:

  • The exchange process will only begin once the returned item has passed the quality inspection.
  • If the item fails the quality check due to damage, alteration, or missing components, neither the exchange nor the coupon credit will be processed, and the item will be returned to you.
  • The coupon credit will only be issued if the returned item passes the quality check and is eligible for exchange. The coupon credit is valid for 1 month from the date of your original purchase and cannot be extended.

We appreciate your understanding of our exchange and coupon credit policy. Should you have any further questions, feel free to reach out to our customer service team.


Thank you for choosing Asterlane!