Customers may request a return or exchange within 15 days of receiving their order.
Returns and exchanges are only applicable to non-custom, non-discounted machine-made rugs .
All returned rugs must pass a quality inspection before approval. Rugs that are used, soiled, altered, or damaged will not be accepted.
Asterlane does not charge a restocking fee for returns or exchanges.
Exchanges will only be processed after the returned rug passes quality control.
Customers may exchange for another rug of equal or higher value (paying the difference). Exchanges for lower-value rugs will not be eligible for partial refunds.
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Asterlane Traditional Linen White & Amber Green Rug