Return/Exchange Policy for AsterLane
If you are dissatisfied with the product you have received and wish to exchange it, Asterlane offers a 15-day return policy with an exchange on any other rug of your choice. Once the exchange request has been raised, Asterlane offers to pick the product with a mutually decided convenient time from you. The exchange of the product is only applicable once the returned product has passed quality check, if the item is damage-free we will ship your exchange product. Asterlane DOES NOT provide a refund against any return.
How do I exchange a rug to Asterlane within 15 days?
- Exchange request must be raised within 15 days, after receipt or order
- Call us on +91 9257058415 or email at shop@asterlane.com
- We will get the item picked up on your behalf from your place at a mutually decided time within 3-4 working days. If you choose to self-ship the item, we request you to dispatch the product within 48 hours of raising the exchange request. The rug needs to be packaged back in its original packaging.
- In case the original packing material is damaged, please mention the same while raising your exchange request. You will receive tamper-proof packaging from us after a discussion with our Customer Service Team.
- Please securely pack the rug and seal the package before the pickup person arrives at your doorstep. Please collect an acknowledgment from our pick-up team (pickup receipt on paper/photo of tracking number/SMS confirmation of pickup)
- It usually takes around 8-10 days to receive your exchanged item.
- Once the item is received at our warehouse, it goes through a quality check. If the item is damage-free, we will initiate the exchange process within 5 days after receiving the item at our warehouse.
Terms & Conditions
- Exchange request for the item has to be raised within 15 days of the receipt.
- Exchange will only be applicable if the product received is in the same condition in which it was delivered to you.
- Do not use, wash, alter/tamper, or soil the rug.
- A damaged item will not be eligible for exchange.
- The item must have the original packing, labels, and tags intact. Altered and illegible serial numbers will also be void for exchange.
- We will initiate the replacement once the item passes through quality inspection.
- In case you receive a damaged/defective item, notify us within 48 hours of receipt. Proof of damage through pictures is mandatory to be shared at shop@asterlane.com. We will replace it without any cost after examining the exchanged items.
